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Getting the Real Administrator Access to Time Warner RoadRunner’s Ubee Cable Modem

This post is going to be short and sweet as it's something I meant to put up here when I found it sometime back in mid-2011.  I'm not even sure if Time Warner is still using these Ubee cable modems for their RoadRunner offering, but I'm sure that there are at least a few people out there who still have them.  When you get the modem installed initially, they give you some default credentials.  Something like user/user or admin/admin.  Using these credentials, you are able to access the device and many of the features that it has to offer you.  What you are not able to do is access the menus where you can change how the router is actually configured for internet access, change the master password, or prevent Time Warner from accessing your modem, and subsequently, your network.  To fix this, you just need to know the following secret...

The real administrator username that comes configured on these modems when you get them from Time Warner is the last eight digits of the unit's MAC address sans the colons separating out the values.  This is unique to your device, but can be found pretty easily by looking at the user interface that you do have access to.  The password for this user is "c0nf1gur3m3".  Use that and you should be in.  Feel free to change the password while you're in there to keep the Time Warner folks out.

One other kinda secret thing to node is that if you do want to change how the router is configured for internet access, you will need to go to on your router to do so.  Once there, you can change it to Bridge mode, NAT mode, Router mode, or NAT Router mode depending on what you are looking to do with it.  Hope you enjoyed this simple solution for getting the real administrator access to Time Warner RoadRunner's Ubee cable modem.

***Update:  If the above isn't working for you on Time Warner Cable, try username "admin" with password "cableroot".

Comments (45) Trackbacks (1)
  1. Tried this. Still can’t get in… any new updates?

  2. Are you getting some sort of error message? This worked for me, but I haven’t tried it in a while.

  3. I cant get the super admin, tried with your tutorial, but it just keep me redirecting me to the login page! help dude, ubee dvw324 :L

  4. Are you using Time Warner? This setting may be different for other providers that use the Ubee cable modem. Also, I updated my post above to say that you need to remove the colons separating the values. So, for example, if my MAC address is AA:BB:CC:DD:EE:FF, then my username is “CCDDEEFF”. Password should be “c0nf1gur3m3″.

  5. May i suggest using User:User as the login.

  6. Tried them all…Not work…any other suggestions?

  7. It’s a trick that I learned from others and it worked just fine for me. Sorry, but if none of those work I don’t have any other ideas for you.

  8. Great tip.. works for me also. Just have to be sure to use all caps when entering the partial mac address for user name.

  9. This work perfectly on ubee DDW3611
    Thanks for keeping the world safe.

  10. This worked for me as well. TWC Texas.

  11. This wont work in a few major cities where TWC disabled the WebUI for security reasons!

  12. Tried this today on new replacement Ubee & it worked! Thanks so much!!!! :-)

  13. Hi i own a macbook pro and can’t figure out how to get to the location where you input a user name and password. I usually just click on my wifi link and it asks for the password. To change router information in the past I had to go to a website like thing… Is there something similar with this Ubee modem/router?

  14. Rock, you need to use your browser to go to the IP address of the cable modem. In my example I used

  15. What should i change to make sure my isp can’t view my contents on my network? I know that TWC can hijack or view my network through their side by default.

  16. Great question! Changing the default passwords would probably be a good place to start. That said, there’s no assurance that there isn’t some sort of other secret account that exists on the device still. In my opinion, you should treat that cable modem as an untrusted device and put your own device on the LAN connection to prevent anyone withe access to the cable modem from accessing your network. Run your own NAT, ACLs, etc on that device and you should be able to rest knowing that they only have access to the cable modem and nothing else.

  17. Worked like a charm. Thanks OP!

  18. time warner cable customers:

    username: admin
    password: cableroot

  19. Hey I have a question. Does anyone have a TWC user ID and password that I can use just for WiFi purposes? I want to connect to time warners public wifi hotspot but I don’t have a user id and password. I have a Netflix login that I’m willing to provide for free? SOMEONE PLEASE HELP me with a user id and password thanks!

  20. I’m being told that this might not work anymore. I’m behind my router though, so I haven’t tried a direct connection. It may have had the bootfile reset by TWC as a DOCSIS2 modem so that once active it cannot be messed with.

  21. Okay, I was wrong. The modem was at, but its still 1.0 and accessible via the “cableroot” password.

  22. 8mb1t3M3 was a password I was told to try by TWC that did not work

  23. on mine, nyc Ubee, it’s

  24. +1 on admin/8mb1t3M3 in NYC

  25. Instead buy your own cable modem. Federal law REQUIRES they activate it to your account.

    Don’t suffer ISP tyranny

    Set up YOUR modem in bridge mode.

    Add YOUR own [enterprise] standard ethernet: router, AP, firewall — preferably NOT ONE device.


    juniper, UniFi, pfSense

    Xmpp Texting $0 … FTW

  26. Not that I disagree with you, but the cost of buying your own modem is significantly more than the monthly fee that you pay to rent one and the onus is on them to fix it if it breaks. Plus, you are guaranteed that they will upgrade it if the service changes or if a new device would improve performance. You don’t get that if you buy your own. As long as I can log in and change the settings to allow the traffic that I want to allow, I’m fine with that. That said, I agree 100% on adding your own equipment behind it. You should NEVER trust the ISP to provide you with security for your devices. I wrote another recent blog post about the Palo Alto PA-200 that I’m now using on my home network as a Firewall/Router and plan to write up more about configuring a home network for security and usability in the coming weeks.

  27. Thank you, your tips were magical. I am enjoying your Burger King philosophy and have configured things, MY WAY!

  28. Been fighting a UBEE modem for hours. I had it set up the way I wanted it and something happened today and I could not log into it and my wireless would not work. Tried all different password combinations from different sites. Didn’t throw the modem but came close. Then I read the comments and saw that the username required caps. It went right in. Thanks.

  29. admin/cableroot worked on my DD3521!


  30. Do you know how to get the Advanced Gateway Setup menu options to show on the UBEE DD3521?

  31. Hey have a ubree DDW3611. Do anyone know the main admin user name and password to log in

  32. I have DD651 ubee cable modem and none of the pwd seems to be working . Any help will be great… TWC is pain to work with..

  33. *UPDATE*
    I just got off chat with time warner and was advised the UN and PW is

    Hope that helps

  34. Tried this and it worked. TWC, Ubee router/modem combo. I found the normal login (I think it was admin / admin), and it seemed really limited in options (eg: you can’t force your wifi login to the router to use https instead of http … which is dumb). Stumbled across this page when I was googling how to set that in an ubee router. I tried your login (last 8 digits of MAC w/o colons + c0nf1gur3m3). Got in. More options, but most are just very tech-related stuff the average joe wouldn’t need to configure. I still can’t believe the stupid thing makes me use a normal http to login via wifi. Anyone packet-sniffing can pick up my uid/pwd to my router. Likewise, I set the router to hide the SSID (“closed network”). Then my Win 8.1 phone couldn’t auto-connect to it anymore. So, I set it to unhide … but my Win 8.1 phone still can’t see it. It’s like it’s stuck in hidden SSID mode even though the admin screen says it’s open/visible. This UBEE router/modem is the worst thing I’ve ever worked with compared to the D-Links and others I’ve tweaked. Not a fan at all.

  35. For me, the one that worked (TWC in WNY) was:

    L: Last 8 of MAC
    P: w1r3l3ss

  36. In TX (TWC)
    Please type Username: technician
    Password: T!m3W4rn3rC4bl3

  37. I can confirm with Bryan for Western NY that last 8 of MAC without colons and w1r3l3ss works, at least the Rochester area. I used to get in with user:user but for some reason that changed.

  38. Love the activity here… Although in the Dallas area at this date, RJ’s id/pwd combo is not working. Will post if I find the golden combo!

  39. admin/c0nf1gur3m3 in new york

  40. So I’m not sure which one I have, I can’t tell. But I have the DOCSIS 3.0 Ubee in Ohio with TWC. I’m trying to get into this thing to change the name, I did it before but that was a while ago. I’d like to change it again and now I can’t recall the username or password for it. Please help!

  41. I too am in Ohio with the DOCSIS 3.0 Ubee and can’t login.

  42. This worked for me (Southern New York) on my Ubee DVW3201.

  43. in Brooklyn, NY it’s
    Username: technician
    Password: T!m3W4rn3rC4bl3

  44. Does anyone know The id and pass for kcmo?

  45. Was struggling to find it here in So Cal for new ubee router installed by TimeWarner. Finally got it:

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